Refund policy

 

Returns & Refunds

We accept returns only for retail purchases. NO RETURNS FOR WHOLESALE PURCHASES. You can return unused items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund. Customer will be responsible for all exchange shipping costs and we recommend that you send your refund and exchange package with a tracking number. SOARО̄MA is not responsible for any lost returns.Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. No exchanges. 

Damaged Product

In the event that the product is damaged during transit. Please contact us as soon as possible and we will send you a new product. However, we will need a photo via email at info@soaromahome.com and proof of purchase or receipt. Please provide your order number when you email us. Contact the carrier to file a complaint regarding the damaged package.

Customer Care

We want our customers to have the best experience possible while shopping at SOARО̄MA. Please contact us if you have any questions or concerns regarding our return and refund policy via info@soaromahome.com .